Nigel M Rodgers

About

I’m Nigel Masimba Rodgers. I’ve worked with WordPress for more than ten years, and most of that time has gone to one question: why is this site doing that?

I started as a freelance web developer in 2015, then spent three years at Calmlock Digital Marketing building client sites, custom themes and plugins. Support was half that job. I fixed bugs, recovered hacked sites and taught clients to run their own sites, in person and by video.

Support at scale

From 2021 to 2023 I moderated the support forums at Rank Math SEO and wrote over 8,000 ticket replies. It was all written support, and the daily work was indexing problems, sitemap errors, canonicals and schema on live sites. I also trained new support staff and sent developers bug reports they could reproduce.

From 2024 to 2026 I did technical support at Smash Balloon, part of Awesome Motive. Their social feed plugins run on hundreds of thousands of WordPress sites. I answered chats and tickets every day and wrote small HTML, CSS, JavaScript and PHP customizations so feeds matched each customer’s site. You can read my public replies on WordPress.org.

Now

I work directly with site owners on WordPress repairs, technical SEO and ongoing care. I also build my own software, which you’ll find under Work.

I use AI tools every day to read logs, check findings and move faster. Deciding which of several possible causes is the real one is still my job, and so is explaining it to you.

Community

I organized the Harare WordPress Meetup from 2018 to 2026, was lead organizer of WordCamp Harare 2019 and co-organizer of WordCamp Harare 2018. I’ve volunteered support on the WordPress.org forums and helped bring a local payment gateway to CampTix as project manager.

The short version

  • Diploma in WordPress Development, Muzinda Hub, 2015 to 2016
  • Comfortable in PHP, HTML, CSS, MySQL, WP-CLI, WooCommerce and Google Search Console
  • Based in Harare, UTC+2, with a full working overlap with Europe

Get in touch if you’d like to work together.